Cordillera Ranch - Lodging Concierge and Member Relations Assistant
Position Summary
We are seeking a detail-oriented and personable Lodging Concierge and Member Relations Assistant to join our team. This dual-role position plays a vital part in delivering exceptional experiences to our lodge guests and club members alike. The ideal candidate is highly organized, proactive, and passionate about hospitality and member engagement.
Key Responsibilities
Lodging Concierge Duties
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Coordinate and schedule Lodge reservations for members and guests
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Assist in crafting personalized and memorable experiences for Lodge guests
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Facilitate all concierge services, including dining, recreation, and special requests
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Respond to and manage after-hours lodge inquiries and calls on a rotating basis
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Perform post-cleaning walkthroughs of guest rooms alongside Housekeeping to ensure readiness
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Maintain and update the Lodge Room Arrival Sheet
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Support the Lodging Director with daily operations, guest needs, and special projects
Member Relations Responsibilities
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Serve as a representative of the Membership Director in their absence
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Conduct Membership Tours and New Member Orientations as needed
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Follow up with new members to ensure a seamless onboarding experience
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Input and maintain accurate new member information in internal systems
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Prepare and organize new member welcome packets and orientation binders
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Provide administrative support and assistance to the Membership department
Qualifications
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Prior experience in hospitality, guest services, or club/membership services preferred
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Excellent interpersonal and communication skills
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Highly organized with strong attention to detail
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Ability to multitask and manage time effectively in a fast-paced environment
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Comfortable handling confidential information with professionalism
