Front of the House - Restaurant Staff

Job Overview
We are seeking a friendly and organized Host/Hostess to join our dynamic team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in setting the tone for their dining experience. Your primary responsibilities will include greeting guests, managing reservations, and ensuring a smooth flow of service within the restaurant.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage reservations and seating arrangements to optimize dining room efficiency.
• Communicate effectively with guests regarding wait times and menu offerings.
• Assist in maintaining a clean and organized front-of-house area.
• Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.
• Handle phone inquiries with professionalism, providing information about menu options, hours of operation, and special events.
• Address guest concerns promptly and effectively to enhance their overall experience.
• Utilize Aloha POS system for managing reservations and guest check-ins efficiently.

Experience

• Previous experience in customer service or hospitality is preferred, particularly in a restaurant or hotel setting.
• Strong communication skills with an emphasis on phone etiquette and guest relations.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Familiarity with food service operations is a plus but not required; training will be provided as needed.
• A positive attitude, teamwork mentality, and willingness to help others are essential traits for success in this role.

Join us as we create memorable dining experiences for our guests!